Holiday Rental Information

Frequently Asked Questions


Warning: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead in /home4/n2v9v8v0/public_html/letsphuket.com/wp-content/plugins/wordpress-faq-manager/faq-manager.php on line 637

Warning: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead in /home4/n2v9v8v0/public_html/letsphuket.com/wp-content/plugins/wordpress-faq-manager/faq-manager.php on line 638

Warning: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead in /home4/n2v9v8v0/public_html/letsphuket.com/wp-content/plugins/wordpress-faq-manager/faq-manager.php on line 637

Warning: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead in /home4/n2v9v8v0/public_html/letsphuket.com/wp-content/plugins/wordpress-faq-manager/faq-manager.php on line 638

Warning: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead in /home4/n2v9v8v0/public_html/letsphuket.com/wp-content/plugins/wordpress-faq-manager/faq-manager.php on line 637

Warning: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead in /home4/n2v9v8v0/public_html/letsphuket.com/wp-content/plugins/wordpress-faq-manager/faq-manager.php on line 638

Apartment Bookings & Reservations

How do I book?

Our website provides a secure booking platform that shows real time availability. You can also search for our best deals for booking directly through our website.

Prior to booking for assistance during normal working hours (Thai local time). Use the message service through this website, or the contact us details.

Finally, find us on major OTA sites and through travel agencies.

What do I do in an emergency?

Hotel and security staff are avaialble 24 hours a day. Dial 0 from your phone, or alert a staff member to any concerns.

There are fire extinguishers,  fire alarm call points, smoke detectors provided for fire protection. Always raise the alarm first and evacuate, fighting fire, is secondary to saving life.

A copy of  the emergency plan details  can be found inside your room, please take a few moments to study them.

CCTV coverage is provided  for safety & security reasons.

 

 

 

Is there a Deposit?

Please provide a valid credit card on arrival.

Alternatively, a 3,000 THB (or equivalent in other currency) sum can be left at the front desk, this will be returned  to you at departure.

What is the cancellation policy

Some seasonal rates and promotional rates are assigned moderate to strict cancellation policies.

Standard rate bookings are usually more flexible and can usually be cancelled  upto 24 hours prior to arrival ,without penalty.

Always check the terms and conditions  carefully before finalizing your booking.

What are the check in/check out times?

Check out is by  12:00

Check In is from 15:00

Early check in, and late check out are available on request and subject to avaialbility.

What Safety features and Insurance are there?

All of the apartments are in secured resorts. These have 24 hour on site security, there are also CCTV cameras in the common ares and public areas. The buildings are protected with smoke detectors , fire alarm systems and firefighting equipment. In addition the buildings are protected with insurances and there is public liability insurance within the resort public areas and within all of our Apartments as a further safety net. There is also emergency lighting and back up generator to power a limited amount of in room lighting and the fridges to prevent spoilage. The Main lobby and the restaurant also run on generator power in emergency including air conditioning.

Are the Apartments as advertised?

All of the room types  have pictures. All pictures are real unless specifically marked CGI image. CGI images are usually used only when the unit is still being completed from new, yet the unit is nearing completion and ready to market in future dates. These images are replaced with the real images ASAP.

There is a l comprehensive list  of in room facilities that are as advertised.

A list of the features of each resort complex is also available on this website.

 

I have some special requests/occasions to plan?

We are here to help with your holiday should you have any special requests such as extra beds/ blankets, a special occasion, recommendations, local knowledge etc then we are here to help with that for you. We have the ability to help tailor your holiday in a more unique way to suit your needs please feel free to ask.

How do I get into my room on arrival and give back the keys at check out?

On arrival at the main entrance please go to building 1. The 24 hour reception is located in this building. They will be ready to receive you, and to complete a speedy check in procedure.  They will also  arrange to get you ,and your baggage  to your room  as soon as possible.

On check out please call 0 from your phone to arrange for your baggage to be collected. Please  return to the reception to complete the check out procedures and hand back the electronic keycards.

Our welcome letter will detail our contact details and other key information for your stay.

For guests who are granted a late check out please note you may need to visit reception to recharge your keys past the  standard 12 noon expiry time.

What is included in the booking price?

Please check the booking conditions of your stay where details of any specific exclusions/inclusions will be marked.

All prices quoted will include taxes and fees

What happens if I break something or cause damages?

Please inform the Housekeeping or reception staff of any damages or breakages. The hotel understands that accidents do occur from time to time and each such occurrence is treated on a case by case basis.

Similarly if you find that something is not working as it should in the room please let our staff know so that our engineering department can fix it or replace it.

What is the smoking policy?

Smoking is permitted on the balconies only (or roof terraces if applicable).

In the resort public spaces please only smoke in the designated areas. Please dispose of butts carefully and responsibly.

Are Pets allowed?

Unfortunately, pets of any kind are not allowed in our resorts

What other house rules are there?

Pets are not allowed in the property

Smoking is permitted on the balcony areas and in designated public areas only.

We ask that you kindly respect the peaceful enjoyment of others.

 

Why should I choose this Company?

Letsphuket is a company owned by Aplan properties who is the original developer of the resorts as such they are committed to providing guests and owners a high level of personal service as an ongoing showcase of the success of their developments. As a local company we also have extensive knowledge and passion about Phuket and our resort. Please don’t take our word for it- check out reviews on our website and from our online travel agency partners  (which are verified reviews)t o make an informed choice as to our goals of providing a value for money, quality holiday.

What is in the Tri-Trang area?

Tri trang is a peninsula just south of Patong Beach on Phuket’s West coast. The local area is a haven from the hustle and bustle of Patong, rolling forested hills and several first class beaches make up the backdrop. The area is home to a number of upscale branded hotels with a range of facilities and dining options, local options are also spread along the route in from Patong. Our courtesy shuttle bus service operates at convenient times throughout the day to connect you to and from Patong centre.

 

Merlin beach 50-100 Metres

Tri trang beach 400-800 Metres

Convenience store (family mart) – 30 Metres

Rosewood resort – 80 Metres

Marriott resort – 80 Metres

Little tiger restaurant -100 Metres

On beach massage – 100 Metres

Paradise beach 1.5KMS

Viewpoint restaurant 700 Metres

Taxis in front of resort

Crest resort 700 Metres

Sofitel resort 1.2 KMS

Pizza & local  food restaurant 2KMS

 

 

 

During Your Stay

How do I book?

Our website provides a secure booking platform that shows real time availability. You can also search for our best deals for booking directly through our website.

Prior to booking for assistance during normal working hours (Thai local time). Use the message service through this website, or the contact us details.

Finally, find us on major OTA sites and through travel agencies.

What do I do in an emergency?

Hotel and security staff are avaialble 24 hours a day. Dial 0 from your phone, or alert a staff member to any concerns.

There are fire extinguishers,  fire alarm call points, smoke detectors provided for fire protection. Always raise the alarm first and evacuate, fighting fire, is secondary to saving life.

A copy of  the emergency plan details  can be found inside your room, please take a few moments to study them.

CCTV coverage is provided  for safety & security reasons.

 

 

 

Is there a Deposit?

Please provide a valid credit card on arrival.

Alternatively, a 3,000 THB (or equivalent in other currency) sum can be left at the front desk, this will be returned  to you at departure.

What is the cancellation policy

Some seasonal rates and promotional rates are assigned moderate to strict cancellation policies.

Standard rate bookings are usually more flexible and can usually be cancelled  upto 24 hours prior to arrival ,without penalty.

Always check the terms and conditions  carefully before finalizing your booking.

What are the check in/check out times?

Check out is by  12:00

Check In is from 15:00

Early check in, and late check out are available on request and subject to avaialbility.

What Safety features and Insurance are there?

All of the apartments are in secured resorts. These have 24 hour on site security, there are also CCTV cameras in the common ares and public areas. The buildings are protected with smoke detectors , fire alarm systems and firefighting equipment. In addition the buildings are protected with insurances and there is public liability insurance within the resort public areas and within all of our Apartments as a further safety net. There is also emergency lighting and back up generator to power a limited amount of in room lighting and the fridges to prevent spoilage. The Main lobby and the restaurant also run on generator power in emergency including air conditioning.

Are the Apartments as advertised?

All of the room types  have pictures. All pictures are real unless specifically marked CGI image. CGI images are usually used only when the unit is still being completed from new, yet the unit is nearing completion and ready to market in future dates. These images are replaced with the real images ASAP.

There is a l comprehensive list  of in room facilities that are as advertised.

A list of the features of each resort complex is also available on this website.

 

I have some special requests/occasions to plan?

We are here to help with your holiday should you have any special requests such as extra beds/ blankets, a special occasion, recommendations, local knowledge etc then we are here to help with that for you. We have the ability to help tailor your holiday in a more unique way to suit your needs please feel free to ask.

How do I get into my room on arrival and give back the keys at check out?

On arrival at the main entrance please go to building 1. The 24 hour reception is located in this building. They will be ready to receive you, and to complete a speedy check in procedure.  They will also  arrange to get you ,and your baggage  to your room  as soon as possible.

On check out please call 0 from your phone to arrange for your baggage to be collected. Please  return to the reception to complete the check out procedures and hand back the electronic keycards.

Our welcome letter will detail our contact details and other key information for your stay.

For guests who are granted a late check out please note you may need to visit reception to recharge your keys past the  standard 12 noon expiry time.

What is included in the booking price?

Please check the booking conditions of your stay where details of any specific exclusions/inclusions will be marked.

All prices quoted will include taxes and fees

What happens if I break something or cause damages?

Please inform the Housekeeping or reception staff of any damages or breakages. The hotel understands that accidents do occur from time to time and each such occurrence is treated on a case by case basis.

Similarly if you find that something is not working as it should in the room please let our staff know so that our engineering department can fix it or replace it.

What is the smoking policy?

Smoking is permitted on the balconies only (or roof terraces if applicable).

In the resort public spaces please only smoke in the designated areas. Please dispose of butts carefully and responsibly.

Are Pets allowed?

Unfortunately, pets of any kind are not allowed in our resorts

What other house rules are there?

Pets are not allowed in the property

Smoking is permitted on the balcony areas and in designated public areas only.

We ask that you kindly respect the peaceful enjoyment of others.

 

Why should I choose this Company?

Letsphuket is a company owned by Aplan properties who is the original developer of the resorts as such they are committed to providing guests and owners a high level of personal service as an ongoing showcase of the success of their developments. As a local company we also have extensive knowledge and passion about Phuket and our resort. Please don’t take our word for it- check out reviews on our website and from our online travel agency partners  (which are verified reviews)t o make an informed choice as to our goals of providing a value for money, quality holiday.

What is in the Tri-Trang area?

Tri trang is a peninsula just south of Patong Beach on Phuket’s West coast. The local area is a haven from the hustle and bustle of Patong, rolling forested hills and several first class beaches make up the backdrop. The area is home to a number of upscale branded hotels with a range of facilities and dining options, local options are also spread along the route in from Patong. Our courtesy shuttle bus service operates at convenient times throughout the day to connect you to and from Patong centre.

 

Merlin beach 50-100 Metres

Tri trang beach 400-800 Metres

Convenience store (family mart) – 30 Metres

Rosewood resort – 80 Metres

Marriott resort – 80 Metres

Little tiger restaurant -100 Metres

On beach massage – 100 Metres

Paradise beach 1.5KMS

Viewpoint restaurant 700 Metres

Taxis in front of resort

Crest resort 700 Metres

Sofitel resort 1.2 KMS

Pizza & local  food restaurant 2KMS

 

 

 

Safety Information

How do I book?

Our website provides a secure booking platform that shows real time availability. You can also search for our best deals for booking directly through our website.

Prior to booking for assistance during normal working hours (Thai local time). Use the message service through this website, or the contact us details.

Finally, find us on major OTA sites and through travel agencies.

What do I do in an emergency?

Hotel and security staff are avaialble 24 hours a day. Dial 0 from your phone, or alert a staff member to any concerns.

There are fire extinguishers,  fire alarm call points, smoke detectors provided for fire protection. Always raise the alarm first and evacuate, fighting fire, is secondary to saving life.

A copy of  the emergency plan details  can be found inside your room, please take a few moments to study them.

CCTV coverage is provided  for safety & security reasons.

 

 

 

Is there a Deposit?

Please provide a valid credit card on arrival.

Alternatively, a 3,000 THB (or equivalent in other currency) sum can be left at the front desk, this will be returned  to you at departure.

What is the cancellation policy

Some seasonal rates and promotional rates are assigned moderate to strict cancellation policies.

Standard rate bookings are usually more flexible and can usually be cancelled  upto 24 hours prior to arrival ,without penalty.

Always check the terms and conditions  carefully before finalizing your booking.

What are the check in/check out times?

Check out is by  12:00

Check In is from 15:00

Early check in, and late check out are available on request and subject to avaialbility.

What Safety features and Insurance are there?

All of the apartments are in secured resorts. These have 24 hour on site security, there are also CCTV cameras in the common ares and public areas. The buildings are protected with smoke detectors , fire alarm systems and firefighting equipment. In addition the buildings are protected with insurances and there is public liability insurance within the resort public areas and within all of our Apartments as a further safety net. There is also emergency lighting and back up generator to power a limited amount of in room lighting and the fridges to prevent spoilage. The Main lobby and the restaurant also run on generator power in emergency including air conditioning.

Are the Apartments as advertised?

All of the room types  have pictures. All pictures are real unless specifically marked CGI image. CGI images are usually used only when the unit is still being completed from new, yet the unit is nearing completion and ready to market in future dates. These images are replaced with the real images ASAP.

There is a l comprehensive list  of in room facilities that are as advertised.

A list of the features of each resort complex is also available on this website.

 

I have some special requests/occasions to plan?

We are here to help with your holiday should you have any special requests such as extra beds/ blankets, a special occasion, recommendations, local knowledge etc then we are here to help with that for you. We have the ability to help tailor your holiday in a more unique way to suit your needs please feel free to ask.

How do I get into my room on arrival and give back the keys at check out?

On arrival at the main entrance please go to building 1. The 24 hour reception is located in this building. They will be ready to receive you, and to complete a speedy check in procedure.  They will also  arrange to get you ,and your baggage  to your room  as soon as possible.

On check out please call 0 from your phone to arrange for your baggage to be collected. Please  return to the reception to complete the check out procedures and hand back the electronic keycards.

Our welcome letter will detail our contact details and other key information for your stay.

For guests who are granted a late check out please note you may need to visit reception to recharge your keys past the  standard 12 noon expiry time.

What is included in the booking price?

Please check the booking conditions of your stay where details of any specific exclusions/inclusions will be marked.

All prices quoted will include taxes and fees

What happens if I break something or cause damages?

Please inform the Housekeeping or reception staff of any damages or breakages. The hotel understands that accidents do occur from time to time and each such occurrence is treated on a case by case basis.

Similarly if you find that something is not working as it should in the room please let our staff know so that our engineering department can fix it or replace it.

What is the smoking policy?

Smoking is permitted on the balconies only (or roof terraces if applicable).

In the resort public spaces please only smoke in the designated areas. Please dispose of butts carefully and responsibly.

Are Pets allowed?

Unfortunately, pets of any kind are not allowed in our resorts

What other house rules are there?

Pets are not allowed in the property

Smoking is permitted on the balcony areas and in designated public areas only.

We ask that you kindly respect the peaceful enjoyment of others.

 

Why should I choose this Company?

Letsphuket is a company owned by Aplan properties who is the original developer of the resorts as such they are committed to providing guests and owners a high level of personal service as an ongoing showcase of the success of their developments. As a local company we also have extensive knowledge and passion about Phuket and our resort. Please don’t take our word for it- check out reviews on our website and from our online travel agency partners  (which are verified reviews)t o make an informed choice as to our goals of providing a value for money, quality holiday.

What is in the Tri-Trang area?

Tri trang is a peninsula just south of Patong Beach on Phuket’s West coast. The local area is a haven from the hustle and bustle of Patong, rolling forested hills and several first class beaches make up the backdrop. The area is home to a number of upscale branded hotels with a range of facilities and dining options, local options are also spread along the route in from Patong. Our courtesy shuttle bus service operates at convenient times throughout the day to connect you to and from Patong centre.

 

Merlin beach 50-100 Metres

Tri trang beach 400-800 Metres

Convenience store (family mart) – 30 Metres

Rosewood resort – 80 Metres

Marriott resort – 80 Metres

Little tiger restaurant -100 Metres

On beach massage – 100 Metres

Paradise beach 1.5KMS

Viewpoint restaurant 700 Metres

Taxis in front of resort

Crest resort 700 Metres

Sofitel resort 1.2 KMS

Pizza & local  food restaurant 2KMS