Holiday Rental Information

Frequently Asked Questions

Apartment Bookings & Reservations

How to book special offers

Enter your choice of travel dates, numbers of adults/children and click BOOK NOW button.

Check any special conditions and inclusions by rolling the mouse over the prices.

Complete your booking by following the online steps.

Please note that some offers have specific qualifying conditions, kindly check before making a reservation.

How do I book?

Our website provides a secure booking platform that shows real time availability. You can also search for our best deals for booking directly through our website.

Prior to booking for assistance during normal working hours (Thai local time). Use the message service through this website, or the contact us details.

Finally, find us on major OTA sites and through travel agencies.

What is included in the booking price?

Please check the booking conditions of your stay where details of any specific exclusions/inclusions will be marked.

All prices quoted will include taxes and fees.

Is there a Deposit?

Please provide a valid credit card on arrival,  where the card maybe pre authorised for the deposit amount, this will satisfy the deposit requirements

Alternatively, a 3,000 THB (or equivalent in other currency) sum can be left at the front desk, this will be returned  to you at departure. This deposit sum will be receipted.

What is the cancellation policy

All rates are non-refundable but modifiable, subject to availability and on request by mailto [email protected].

The guest will be charged the total price of the reservation if they cancel anytime.

The guest will be charged a prepayment of the total price of the reservation anytime.

Why should I choose this Company?

Lets Phuket Twin Sands Resort & Spa is a company owned by Absolute Would Group who is committed to providing guests and owners a high level of personal service. We are a trusted, dynamic and quality-driven business with our own collection of award-winning resorts in the Asia-Pacific region and an expanding collection of partner resorts worldwide.

We enrich and resource our Ambassadors to ensure we deliver the most enjoyable holiday experiences, year after year.

Please don’t take our word for it- check out reviews on our website and from our online travel agency partners  (which are verified reviews) to make an informed choice as to our goals of providing a value for money, quality holiday or see more company profile .


During Your Stay

What are the check in/check out times?

Check out is by  11:00 hrs.

Check In is from 15:00 hrs.

Early check in, and late check out are on request and subject to availability.

Late check out will be at additional charge for one night.

What is the smoking policy?

Smoking is permitted on the balconies only (or roof terraces if applicable).

In the resort public spaces, please only smoke in the designated areas. Please dispose of butts carefully and responsibly.

Are Pets allowed?

Unfortunately, pets of any kind are not allowed in our resorts.

Are the Apartments as advertised?

All of the room types  have real pictures.  Each room type, located in different buildings, has different interior designs but has similar room amenities. Room assignment is subject to availability.


What other house rules are there?

All rooms feature king sized beds and are non-smoking.

There is no twin bed.

Pets are not allowed in the property.

Smoking is permitted on the balcony areas and in designated public areas only.

Check in From 15:00 hrs

Check out until 11:00 hrs.

Guests are required to show a photo identification and credit card upon check-in


A damage deposit of THB 3,000 is required on arrival. This will be collected as a cash payment.

You should be reimbursed on check-out.

Your deposit will be refunded in full in cash, subject to an inspection of the hotel.


Child policies and Extra Bed :

Children of any age are welcome.

Baby cot is free of charge, on request and subject to availability.

Extra bed for adult will be charged at THB 500/night.

Extra bed for child 4-11 years old will be charged at THB 350/night.

Children 12 years and above will be charged as adults rate.

All cots and extra beds are subject to availability.

How do I get into my room on arrival and give back the keys at check out?

On arrival at the main entrance please go to building 1. The 24 hour reception is located in this building. They will be ready to receive you, and to complete a speedy check in procedure.  They will also  arrange to get you ,and your baggage  to your room  as soon as possible.

Upon check out, please call 0 from your phone to arrange for your baggage to be collected. Please  return to the reception to complete the check out procedures and hand back the electronic keycards.

Our welcome letter will mention our contact details and other key information for your stay.

Guests who are granted a late check out, please contact our reception and kindly note that late check out will be charged for one night.

What is in the Tri-Trang area?

Tri trang is a peninsula just south of Patong Beach on Phuket’s West coast. The local area is a haven from the hustle and bustle of Patong, rolling forested hills and several first class beaches make up the backdrop. The area is home to a number of upscale branded hotels with a range of facilities and dining options, local options are also spread along the route in from Patong. Our courtesy shuttle bus service operates at convenient times throughout the day to connect you to and from Patong centre.


Merlin beach 50-100 Metres

Tri trang beach 400-800 Metres

Convenience store (family mart) – 30 Metres

Rosewood resort – 80 Metres

Marriott resort – 80 Metres

Little tiger restaurant -100 Metres

On beach massage – 100 Metres

Paradise beach 1.5KMS

Viewpoint restaurant 700 Metres

Taxis in front of resort

Crest resort 700 Metres

Sofitel resort 1.2 KMS

Pizza & local  food restaurant 2KMS




I have some special requests/occasions to plan?

We are here to help with your holiday should you have any special requests such as extra beds/ blankets, a special occasion, recommendations, local knowledge etc then we are here to help with that for you. We have the ability to help tailor your holiday in a more unique way to suit your needs please feel free to ask.

Safety Information

What happens if I break something or cause damages?

Please inform the Housekeeping or reception staff of any damages or breakages. The hotel understands that accidents do occur from time to time and each such occurrence is treated on a case by case basis.

Similarly if you find that something is not working as it should in the room please let our staff know so that our engineering department can fix it or replace it.

What Safety features and Insurance are there?

All of the apartments are in secured resorts. These have 24 hour on site security, there are also CCTV cameras in the common ares and public areas. The buildings are protected with smoke detectors , fire alarm systems and firefighting equipment. In addition the buildings are protected with insurances and there is public liability insurance within the resort public areas and within all of our Apartments as a further safety net. There is also emergency lighting and back up generator to power a limited amount of in room lighting and the fridges to prevent spoilage. The Main lobby and the restaurant also run on generator power in emergency including air conditioning.

What do I do in an emergency?

Hotel and security staff are avaialble 24 hours a day. Dial 0 from your phone, or alert a staff member to any concerns.

There are fire extinguishers,  fire alarm call points, smoke detectors provided for fire protection. Always raise the alarm first and evacuate, fighting fire, is secondary to saving life.

A copy of  the emergency plan details  can be found inside your room, please take a few moments to study them.

CCTV coverage is provided  for safety & security reasons.